Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by Ce@p2g77L#W
Rated 3 out of 5
by Ce@p2g77L#W, a month agoIt does its job. Reliable. Not greedy, the free version is quite good.
However, there are some problems specific to Firefox.
There are regular connection problems.
-It always says there's a problem connecting your account, but your account connects (this isn't a huge problem, it's just confusing for some).
-Sometimes it connects and then disconnects after a split second. You have to wait a bit. (Meh, okay, but it's still a problem)
-Sometimes it doesn't connect automatically (this is a minor issue if you've pinned it to the top right, but it's very annoying)
-Loses the browser permissions?? You have to delete the add-on regularly and re-grant the requested permissions. (This is what's frustrating because the necessity of this can be forgotten.)
At least I experience these problems in both Windows and Cachy.
However, there are some problems specific to Firefox.
There are regular connection problems.
-It always says there's a problem connecting your account, but your account connects (this isn't a huge problem, it's just confusing for some).
-Sometimes it connects and then disconnects after a split second. You have to wait a bit. (Meh, okay, but it's still a problem)
-Sometimes it doesn't connect automatically (this is a minor issue if you've pinned it to the top right, but it's very annoying)
-Loses the browser permissions?? You have to delete the add-on regularly and re-grant the requested permissions. (This is what's frustrating because the necessity of this can be forgotten.)
At least I experience these problems in both Windows and Cachy.
Developer response
posted a month agoThank you for your feedback. Which Firefox version and Proton VPN extension version do you have installed exactly? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are you using any antivirus, firewall, or device optimization software? Contact us at https://protonvpn.com/support/contact with more details so we can investigate the issues further and help you troubleshoot.