Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
Review by Firefox user 18239263
Rated 1 out of 5
by Firefox user 18239263, 2 years agoThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.
Developer response
posted 2 years agoHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation.
1,216 reviews
Developer response
posted a day agoЗдравствуйте, спасибо за отзыв. Мы хотели бы подробнее разобраться в ситуации и помочь решить эту проблему. Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через онлайн-чат по ссылке: https://support.surfshark.com/hc/en-us#open-chat- Rated 4 out of 5by Sir_Jimmothy, 2 days ago
- Rated 5 out of 5by heyitsj0n, 2 days ago
Developer response
posted 14 days agoHi, thank you for sharing your feedback. We're sorry to hear Surfshark feels poorly optimized for you. We would like to take a closer look at what could be causing the performance issues on your device and see what we can do to help. Please get in touch with us by joining live-chat on our website or at support@surfshark.com.- Rated 5 out of 5by Firefox user 18178007, 16 days ago
- Rated 5 out of 5by Sagittarius, 18 days agoGreat and useful extension with good customization (sites filtration to apply). It works exactly as expected.
Developer response
posted 20 days agoHalo, kami mohon maaf mendengar tentang kekecewaan Anda. Surfshark adalah layanan berbayar, jadi Anda perlu berlangganan untuk menggunakannya. Namun demikian, Anda dapat mendaftar untuk uji coba gratis dengan mengikuti langkah-langkah dari panduan ini:
http://support.surfshark.com/hc/en-us/articles/360026123554-Does-Surfshark-offer-a-free-trial
Selain itu, kami memberikan jaminan uang kembali 30 hari untuk tujuan pengujian, jika Anda mendaftar langsung melalui situs web kami: surfshark.com/pricing- Rated 5 out of 5by insulaser, 20 days ago
- Rated 1 out of 5by Firefox user 13611738, 22 days ago
- Rated 4 out of 5by Firefox user 18361484, a month ago
- Rated 5 out of 5by Kai, a month ago
- Rated 5 out of 5by Burnseysr, a month ago
- Rated 5 out of 5by Firefox user 13921828, a month ago
- Rated 1 out of 5by Firefox user 19574196, a month ago
- Rated 5 out of 5by Firefox user 19884329, a month ago
- Rated 5 out of 5by DrSKooT, a month agoBeen using SurfShark for well over a year now and I think it's great. I'm not smart enough to know if it's the BESTest ever. But it's definitely doing what I need at a reasonable price.
Considering I've had bad experiences with other VPNs, I highly recommend SurfShark to everyone. - Rated 3 out of 5by Firefox user 18294737, 2 months agoMy measure of the effectiveness of Surfshark is how full my bypass list becomes. Sites that effectively have determined that a VPN is in effect. My bypass list is FULL - I would add more if the list allowed it. Nowadays the sites that reject the VPN connection simply do not load until I turn the VPN off (~50%) or add to the bypass list.
Developer response
posted 2 months agoHello, sorry to hear about this experience. Some websites actively block VPN IP addresses, and switching to a different server in the Surfshark app or extension can often help reduce how many sites need to be added to Bypasser. We’d also like to look into why so many pages are failing to load for you, as that’s not the experience we want you to have. Please get in touch with us via live chat on our website or at support@surfshark.com. - Rated 5 out of 5by John, 2 months ago
- Rated 5 out of 5by carnall, 2 months ago
- Rated 5 out of 5by Firefox user 19895208, 2 months ago
- Rated 1 out of 5by freir, 2 months ago
- Rated 5 out of 5by 6yHap, 2 months ago
- Rated 1 out of 5by Firefox user 14643647, 2 months ago